Privacy Policy

Privacy Policy

Who We Are

Our website address is: https://freshstartdubai.ae.
Fresh Start Dubai (“we,” “our,” or “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, store, share, and delete your data in compliance with Amazon’s Data Protection Policies (DPP) and applicable UAE data protection regulations.

1. Data We Collect

We collect personal and non-personal information when you interact with our website. This includes:

  • Information you provide directly: Name, email address, phone number, company name, and any details you provide in contact or comment forms.

  • Technical data: IP address, browser type, device information, and operating system.

  • Cookies and usage data: For site functionality, analytics, and security.

  • Media uploads: If you upload images, ensure they do not include embedded location data (EXIF GPS).

2. How We Use Your Data

We use your data only for legitimate business purposes, including:

  • Responding to inquiries, comments, or service requests.

  • Improving our website’s performance, content, and user experience.

  • Detecting and preventing spam, fraud, or security threats.

  • Complying with legal obligations and Amazon DPP requirements.

  • Communicating updates, offers, or news only with your consent.

We do not sell or rent your personal data to third parties.

3. Cookies

We use cookies to:

  • Remember your preferences and login details.

  • Analyze website traffic and usage trends.

  • Enhance your browsing experience.

You can manage or disable cookies through your browser settings. However, some site features may not function properly if cookies are disabled.

4. Data Sharing and Third Parties

Your data may be shared only under the following conditions:

  • Service providers: For hosting, email delivery, or analytics—each bound by strict data protection agreements.

  • Legal compliance: When required by UAE law, regulatory authorities, or Amazon’s DPP.

  • Automated systems: Visitor comments may be checked through an automated spam detection service (e.g., Akismet).

If you request a password reset, your IP address will be included in the reset email.

5. Data Storage and Protection

We store your personal data securely using encrypted databases and secure servers compliant with Amazon DPP and UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
We implement:

  • SSL/TLS encryption for data in transit.

  • Role-based access control for sensitive data.

  • Regular audits and system updates to prevent unauthorized access or breaches.

6. Data Retention

  • Comments and related metadata are retained indefinitely to facilitate automatic approval of follow-ups.

  • Registered user data is retained as long as the account remains active or until deletion is requested.

  • Data necessary for administrative, legal, or security obligations is retained as required by law.

7. Your Rights

You have the right to:

  • Access a copy of your personal data.

  • Rectify inaccuracies in your information.

  • Request deletion of your personal data.

  • Withdraw consent for marketing communications at any time.

  • Data portability, where applicable under UAE law.

To exercise these rights, contact us at info@freshstartdubai.ae. We will respond within 30 days, as required by data protection regulations.

8. Data Deletion

When your data is no longer required, it is securely deleted or anonymized following Amazon’s DPP standards.

  • User accounts can be deleted upon request.

  • Cookies can be cleared via browser settings.

  • Backups containing personal data are securely purged after their retention period expires.

9. International Data Transfers

If data is transferred outside the UAE, it is done in compliance with applicable UAE cross-border data protection regulations and Amazon DPP standards, ensuring equivalent levels of protection.

10. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles).
These websites may collect data about you, use cookies, and track your interaction independently of us. We recommend reviewing their privacy policies before interacting with third-party content.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
📧 info@freshstartdubai.ae
📍 Fresh Start Dubai, United Arab Emirates